We sincerely thank you for your purchase. Every adjustable base we create is the result of rigorous craftsmanship, meticulous attention to detail, and a deep commitment to your comfort and satisfaction. Your trust means a great deal to us, and it inspires us to continually raise our standards.<\/p>\n
Our mission is clear: to offer high\u2011quality products and exceptional after\u2011sales service. For us, supporting our customers does not end at the moment of purchase, it is an ongoing relationship built on listening, respect, and genuine availability.<\/p>\n
To benefit from the warranty, please keep your proof of purchase (invoice).<\/p>\n
When contacting customer service, please have the serial number located under the base on hand.<\/p>\n
During installation, we invite you to write this serial number on the cover page of your user manual so you can easily find it when needed.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Full One (1)\u2011Year Warranty<\/strong> During this period, BANVILLE & CO will repair or replace, at no cost, any part deemed defective. This warranty also covers authorized labor and transportation required for the repair or replacement.<\/p>\n<\/div> Two (2)\u2011Year Warranty \u2013 Remote Control and Electronic Components<\/strong> Five (5)\u2011Year Warranty \u2013 Electric Motors and Massage Motors<\/strong> Twenty\u2011Five (25)\u2011Year Warranty \u2013 Frame<\/strong>
\nYour BANVILLE & CO adjustable base is warranted against defects in materials and workmanship for a period of one year from the date of purchase by the original owner.<\/p>\n
\nElectronic components, including the remote control, are covered by a full two\u2011year warranty on parts, labor, and authorized transportation from the date of purchase.<\/p>\n<\/div>
\nThe electric motors and massage motors are covered by a full five\u2011year warranty, including parts, labor, and authorized transportation from the date of purchase.<\/p>\n<\/div>
\nThe steel frame of your adjustable base is warranted against manufacturing defects for a period of twenty\u2011five years from the date of purchase.<\/p>\n<\/div><\/div><\/div>